Orders & Products
Do I need an account to shop in your store?
No, an account is not required for purchases. However, to provide a correct email address is recommended for checking and tracking your orders.
How would I know if my order placed successfully?
A confirmation page will show a summary of your transactions, also an email will be sent to your email address provided.
Will my order be newly manufactured to my specifications?
Yes, all products will be made as requested and details selected.
How can I contact you if I need to customize my items?
You can chat with us online, or send an email to us with the details of your designs.
Can you provide a fabric or leather sample?
Yes. The best way to understand materials is having a real feel on them.
Payment & Refund
What type of cards do you accept?
We accept Visa, MasterCard, American Express, and so on.
What other payment methods do you accept besides credit cards?
PayPal, Google Pay, Apply Pay, etc.
How can I return or cancel my order?
Information on returns and cancellations is located here.
How long will it take to get my refund?
It depends on the credit card banks, usually within a week.
Shipping & Delivery
What are my shipping options and how much do they cost?
Shipping methods will be determined by us according to the items purchased. Cost is based on the total volume of goods purchased and location of the destination.
Will I receive all my products in one order at the same time?
For your convenience, in most cases, items from one order will be delivered together.
Do you provide White Glove delivery?
Yes, we have this service with extra costs.